This webinar will provide a framework for departmental RIM compliance in an agency with a RIM staff of one. We will examine the importance of spelling out "who does what" in a RIM policy, discuss reasonable expectations for a departmental records coordinator who is managing records as an additional duty, consider why "auditing" is an important part of a records program, and balancing the need to report noncompliance with the need to maintain the trust and goodwill of department heads and records coordinators. The presenter will also discuss feedback from records coordinators about the compliance review and discuss lessons learned.